Privacy Policy

Effective date: 01 June 2025

At Hanne at Home, your privacy matters. This Privacy Policy explains how I collect, use, and protect your personal information when you visit www.hanneathome.com, contact me, or use my services.

By using this website, you agree to the terms of this Privacy Policy.

1. Who I am

Hanne at Home is a professional organising and decluttering service based in Bromley, serving South-East London, Kent, Surrey, and East Sussex.

If you have any questions about this policy, you can contact me at: hanne@hanneathome.com
or tel: 0731 211 853

2. What information I collect

I may collect and store the following personal data when you interact with me:

  • Contact information (name, email address, phone number, postal address)

  • Service details (information about your home/project that you choose to share)

  • Booking and payment information (if relevant, through secure third-party providers)

  • Technical data (IP address, browser type, device, cookies — see section 6)

I only collect personal data that is necessary to provide my services or respond to your enquiry.

3. How I use your information

Your data may be used for the following purposes:

  • To respond to enquiries and provide professional organising services

  • To manage bookings, consultations, and payments

  • To send updates or information you’ve requested (e.g., newsletters if you subscribe)

  • To improve the website and user experience

  • To comply with legal and tax obligations

I do not sell, rent, or trade your personal information to third parties.

4. Legal basis for processing

Under GDPR, I rely on the following lawful bases for processing your personal data:

  • Contractual necessity – to provide services you request

  • Legitimate interest – to improve my services and website

  • Consent – for marketing communications (you can withdraw at any time)

  • Legal obligation – to meet tax or accounting requirements

5. Data sharing and third parties

Your information may be shared with trusted third parties only when necessary, for example:

  • Service providers such as payment processors or email newsletter platforms

  • IT and website hosting providers to keep the site secure and running smoothly

  • Legal or regulatory authorities if required by law

All third parties are required to respect the security of your personal data and process it in compliance with GDPR.

6. Cookies and website analytics

This website may use cookies and similar technologies to:

  • Improve site performance and user experience

  • Track anonymised visitor statistics (via tools like Google Analytics)

You can control or disable cookies through your browser settings.

7. Data retention

I will only keep your personal data for as long as necessary to fulfil the purposes outlined in this policy. Typically:

  • Contact and booking information: up to 6 years (for legal/accounting purposes)

  • Marketing data: until you unsubscribe or withdraw consent

8. Your rights under GDPR

You have the following rights regarding your personal data:

  • Right to access – request a copy of the data I hold about you

  • Right to rectification – correct inaccurate or incomplete data

  • Right to erasure – request deletion of your data (where legally possible)

  • Right to restrict processing – limit how your data is used

  • Right to data portability – receive your data in a structured format

  • Right to object – stop certain types of processing (e.g., marketing)

To exercise your rights, contact me at hanne@hanneathome.com.

If you are not satisfied with how your data is handled, you can lodge a complaint with the UK Information Commissioner’s Office (ICO): www.ico.org.uk.

9. Data security

I take appropriate measures to protect your personal data against loss, misuse, unauthorised access, or disclosure.

10. Updates to this policy

This Privacy Policy may be updated from time to time. The most recent version will always be available on this page, with the effective date shown at the top.